Privacy Policy

PCR Print ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pcrprint.co.uk and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Personal Information:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Account credentials (email and encrypted password)
• Order history and preferences
• Artwork files uploaded for printing

Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and exit pages
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, accounts, and requests
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations
• Provide customer support
• Analyze website usage and trends

We process your personal data based on the following legal grounds:

• Contract: To perform our contract with you (processing orders, deliveries)
• Consent: Where you have given clear consent (marketing emails, newsletter)
• Legal Obligation: To comply with legal requirements (tax records, accounting)
• Legitimate Interest: For our legitimate business interests (fraud prevention, website security)

We use Stripe to process payments. Your payment card information is securely transmitted directly to Stripe and is never stored on our servers. Stripe is PCI-DSS compliant and handles all payment processing in accordance with industry standards.

We store only the payment method type (card, account) and transaction details necessary for order fulfillment and record-keeping.

We may share your information with:

• Service Providers: Stripe (payments), Supabase (hosting), Resend (emails), Google Analytics (website analytics)
• Shipping Partners: To fulfill and deliver your orders
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing (passwords are never stored in plain text)
• Regular security assessments and updates
• Access controls and authentication
• Secure cloud hosting with Supabase

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Under UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time (for marketing)

To exercise these rights, please contact us at hello@pcrprint.co.uk

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Maintain business records

Account information is retained while your account is active. You may delete your account at any time, but some information may be retained for legal and operational purposes.

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for:

• Essential website functionality (authentication, shopping cart)
• Analytics (Google Analytics) to understand website usage
• Remembering your preferences

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: